Atlys Customer Delight
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Why do I only see a few countries on my app?
Atlys supports limited destinations for some countries. As we expand, we're consistently adding more destinations: 1. If you live in United States: you should see all countries. If you do not, em...
How do I view my selected citizenship on Atlys?
If you want to double-check what nationality you put on Atlys: 1. Go to your profile. 2. Below your name, your nationality's flag and the country's name are written.
How can I apply for a Portugal D7 visa for children on Atlys?
Currently, each individual applicant needs their own account to apply for a Portugal D7 visa. Our system will automatically schedule all paperwork, any shipments or appointments for a family togeth...
How to replace or update your documents?
On occasion, the image captured of your important documents (ie. passport, ID, vaccination cards, etc.) may need updating either because the information on the document needs to be updated or the i...
How to remove countries from your Travelog?
To remove a country from your Travelog: 1. Tap on + Add Countries 2. Unselect any country you want to remove 3. Tap on the blue button Here's a short video on how to do it.
How to add countries to your Travelog?
On Atlys, you have your personal Travelog to log everywhere you've been and get interesting trivia related to your travels. To build your Travelog: 1. Go to profile. 2. Tap on My Travelog 3. Sele...
What countries can I go in on a Schengen visa?
You can visit all 26 Schengen states and territories on a valid Schengen visa: Austria Belgium Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland I...
Can I enter Germany using a Schengen visa issued by Italy?
Yes, you can. A Schengen visa is valid in all 26 Schengen states. While not recommended by the destination country, you can easily apply for a Schengen visa at any one of the 26 countries and use...
How much does travel insurance cost on Atlys?
The cost of travel insurance on Atlys depends on many factors, including but not limited to your location, age, destination, and travel dates. To get an accurate price, we suggest checking the Atly...
Do I need a 12 month lease before I apply for a D7 visa?
Yes. You require a 12-month lease in order to apply for the visa. You can choose to apply without a lease, sign a waiver; however, your visa might not be approved in that case. We recommend reading...