Atlys-Customer-Delight

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Votes on activity by Atlys-Customer-Delight Recent activity Votes
  • Do I need to update my Bahamas visa if my flight changes?

    No, you don't need to. Your visa isn't dependent on your flight. As long as you're arriving before your visa expires, you're set!

  • How do I check my Bahamas visa status?

      Checking your visa status is easy and can be done on the Atlys app. Open Atlys, and tap on Check Bahamas Visa Status.     After tapping on it, you can see if your visa is under review, and when ...

  • Is Atlys safe?

    Atlys uses 256-bit advanced encryption standard - the same security standard used by NSA and Department of Homeland Security. In simple terms, someone would need to beat the laws of physics to crac...

  • How do I go to my profile?

    Going to your profile is easy from within the app:   1. Tap the top right home icon     2. That's it - you should be on your profile. It looks as follows:  

  • How to replace or update your documents?

    On occasion, the image captured of your important documents (ie. passport, ID, vaccination cards, etc.) may need updating either because the information on the document needs to be updated or the i...

  • How do I download my visa locally?

    You do not need to do this. Atlys has an offline mode. But we understand that you might want to be extra careful... Another way to ensure you have access to your visa upon arrival to your destinati...

  • What are Atlys Customer Support operational hours?

    Atlys is open 24x7. During certain periods, we experience high wait times - for faster resolutions, we encourage you to check out our help center or email us at help@atlys.com.

  • How can I apply for visas for multiple people?

    Note: this feature is only available for certain visas. On Atlys, you can apply for specific visas for your whole family/group together. It’s simple: Select the number of people you’re traveling w...

  • How do I upload documents on Atlys?

    Uploading documents on Atlys is simple, and secure. All your documents are encrypted. To upload documents: Open Atlys Go to My Documents (3rd tab at the bottom) In the My Documents section, tap on...

  • How do I check my visa status?

      Checking your visa status is easy and can be done on the Atlys app. Open Atlys, and tap on Check Visa Status.     After tapping on it, you can see if your visa is under review, and when was it s...