Atlys Customer Delight

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Votes on activity by Atlys Customer Delight Recent activity Votes
  • How do I view my selected citizenship on Atlys?

    If you want to double-check what nationality you put on Atlys:   1. Go to your profile. 2. Below your name, your nationality's flag and the country's name are written.     

  • How do I remove a family member?

    If you've not yet paid for your application:   Go to your profile. Tap on Start New Application. Continue with the same steps - Atlys will reuse all your information - and when adding multiple peo...

  • My visa is approved but I can't access it?

    If you can't access or view your visa, follow these steps:   Option 1 Ensure that the email you got clearly indicates that your visa is approved and ready on Atlys. Force-close Atlys. To learn how...

  • How do I remove myself as a co-traveler?

    We understand that sometimes you may have added yourself twice, as a primary traveler and then again as a co-traveler. To remove yourself as a co-traveler: Go to your profile. You can tap on the t...

  • How do I upload documents on Atlys?

    Uploading documents on Atlys is simple, and secure. All your documents are encrypted. To upload documents: Open Atlys Go to My Documents (3rd tab at the bottom) In the My Documents section, tap on...

  • How do I view my visa without an internet connection?

    The Atlys offline mode gives you access to your visas when there is poor or no internet connection available in the area you are in. The best way to make use of this feature is by opening up the At...

  • How to apply for a Portugal D7 (Retirement or Digital Nomad Visa) on Atlys?

    Applying for a D7 visa is easy:   1. Start New Application (learn how to go to profile) 2. Select Portugal 3. Select D7 (what is D7?)   Continue with all the steps. The video below is a walkthrough...

  • Does it matter what state is listed on my Bahamas Travel Health Visa?

    Short answer: no. As long as you have an approved health visa, it does not matter what state is listed on your visa. For instance, you may be living in New York but flying from Florida.

  • What are Atlys Customer Support operational hours?

    Atlys is open 24x7. During certain periods, we experience high wait times - for faster resolutions, we encourage you to check out our help center or email us at

  • How can I apply for visas for multiple people?

    Note: this feature is only available for certain visas. On Atlys, you can apply for specific visas for your whole family/group together. It’s simple: Select the number of people you’re traveling w...