Atlys-Customer-Delight

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  • Can I use Atlys on my Mac?

    As of now, you cannot.  You can use Atlys on any iPhone or iPad.

  • How do I remove myself as a co-traveler?

    We understand that sometimes you may have added yourself twice, as a primary traveler and then again as a co-traveler. To remove yourself as a co-traveler: Go to your profile. You can tap on the t...

  • How do I upload my visa to United Airlines?

    If you got an electronic visa i.e. your visa is on your Atlys app and consists of a unique code then there are 2 ways for you to have your airline verify your visa:   1. Show at check-in: you may s...

  • How do I view my visa without an internet connection?

    The Atlys offline mode gives you access to your visas when there is poor or no internet connection available in the area you are in. The best way to make use of this feature is by opening up the At...

  • How much does travel insurance cost on Atlys?

    The cost of travel insurance on Atlys depends on many factors, including but not limited to your location, age, destination, and travel dates. To get an accurate price, we suggest checking the Atly...

  • How to apply for a Portugal D7 (Retirement or Digital Nomad Visa) on Atlys?

    Applying for a D7 visa is easy:   1. Start New Application (learn how to go to profile) 2. Select Portugal 3. Select D7 (what is D7?)   Continue with all the steps. The video below is a walkthrough...

  • Can I put my Doctor's office instead of Lab address?

    Yes, you can. You may put the details of the clinic, doctor or the lab - all of them qualify. 

  • How do I add an additional member?

    If you've not yet paid for your application: Go to your profile. Tap on Start New Application. Continue with the same steps - Atlys will reuse all your information - and when adding multiple peopl...

  • How do I remove a family member?

    If you've not yet paid for your application:   Go to your profile. Tap on Start New Application. Continue with the same steps - Atlys will reuse all your information - and when adding multiple peo...

  • Does it matter what state is listed on my Bahamas Travel Health Visa?

    Short answer: no. As long as you have an approved health visa, it does not matter what state is listed on your visa. For instance, you may be living in New York but flying from Florida.